Wade T. Smith (617) 968-6588
10 Remington St 307 wade@altairIV.net
Cambridge, MA 02138
Profile
Certified PC/Mac technician, with solid background in platform and media technologies.
Able to patiently explain the complex, respond carefully, and give digital peace of mind.
Strong analytical and troubleshooting skills, recognized productivity and effectiveness.
Continually up-to-date with industry trends via web and professional journals.
Skills
Certifications: Software:
A+ Certification - CB8DTT3470 OSX, OSX Server, XP, 7
Apple Certified Macintosh Technician MS Office, iWork, OpenOffice
Lenovo Desktop/Portable/Server Photoshop, Final Cut
Dell Desktop/Portable/Server Unix basics, VMWare, AD
Experience
Cambridgeport School
Technology Support Assistant Jan 2010-present
Technology and media support for a K-8 educational institution. Installation, configuration, and implementation of systems, vendor coordination, routine maintenance, and training.
• Daily support for 200+ desk and portable units
• Service demonstration in computer lab environment
• Macintosh troubleshooting, classroom peripheral utilization
Joslin Diabetes Center
Desktop Support Specialist Feb-Nov 2010
Customer support for a vital research and clinical institution. Installation, configuration, and implementation of systems, vendor coordination, platform integration, and full customer service.
• Desktop support for 500+ multi-platform environment
• Macintosh integration with Active Directory, Exchange server, and laboratory devices
• Direct contact for Macintosh troubleshooting, systems, and implementation
Harvard University, University Information Systems
Computer Support Specialist II 1996-2009
Computer installation, repair, troubleshooting, and customer service coordination. Senior in-house repair depot technician, with occasional field service. University Information Systems managed a multiple vendor certified shop in conjunction with a sales operation, and serviced the entire Harvard community.
• Consistently exceeded regional production quota- vendor commendation
• Supervised technical support staff- certification and in-house training
• Service coordination with a $1M+ sales operation
Harvard University, University Information Systems
Video Technician 1981-1985 & 1990-1996
Daily operations, rental of equipment, videotape duplication, as well as production, post-production, maintenance, RF distribution, downlink satellite feeds, and coordination of customer service needs.
• Technical support for Commencement Video broadcast and production
• Design and installation of production studio and editing suite
• Project Zero video implementation- an educational initiative
Beth Israel Hospital 1985-1990
Technical Director - Video Production Center
Operation and maintenance of a full-production and post-production studio, encompassing editing, videography, lighting, graphics, and related photo-journalism photography.
• Design and installation of 1” production studio
• Awarded for digital effects expertise- medical continuing education
• Designed digital logo effects for in-house productions
Education
B.S., University of Connecticut, School of Dramatic Arts.
Electronics 113, Department of Applied Physics, Harvard.
Multimedia Development 115, Extension School, Harvard
Continuing Certifications for Apple, Lenovo, Dell, and HP
A D D I T I O N A L E X P E R I E N C E
CCTV Technician
MP Video, Inc. CCTV technician and installer. Duties included repair and maintenance, installation, and design of closed-circuit video and security systems, and medical video support.
Lecturer - Television Production 110
University of Connecticut, Dramatic Arts Department.
Lecturer in Video Production. Instructed students in operation of production studio, post-production techniques and scripting of soap opera. Video support and enhancement of staged productions, design of installations and technical support.
Free-lance assignments including personal computer consulting, graphical design, print design, document archiving, video support, set and lighting design, editing and post-production, document and landscape photography, audio recording, home theatre.